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Assistant: help and contact
A question about the Assistant iPhone app? Write to us; we answer ourselves.
Last updated: October 11, 2026
Contact us
Phone: +262 693 65 55 44 (La Réunion time, UTC+4)
Mail: ERGONOMIA, 129 avenue Marcel Hoarau, 97490 Saint-Denis, La Réunion, France
In the app, Settings › “Contacter Julien” (Contact Julien) opens a pre-filled email with the app version. You can also write to us directly at the address above. We reply as soon as possible.
Delete my account
From the app: Settings › Supprimer mon compte (Delete my account). Your request is recorded and the deletion is carried out within 30 days at the latest. We confirm when it is done.
As a last resort, by email: write to contact@ergonomia.re with the subject “Account deletion — Assistant”, from your account’s email address. We confirm the request, then tell you when it is done.
Deletion erases your data (conversations, files, assistant memory) and closes access through the app. It does not end the contract concluded with ERGONOMIA: to end it, write to us. Some accounting records must be kept by law (see the privacy policy).
Report content
An assistant message is inaccurate, inappropriate or harmful? In the app, long-press the message, then tap Signaler (Report). You can also write to us at contact@ergonomia.re with the date and time. We review each report. An AI can be wrong: anything sent outside always waits for your approval.
Withdraw your agreement to share data with the AI
To reply, the assistant passes your requests (text, photos, documents, voice) to its AI provider, xAI (United States). You gave your agreement on the screen shown at first launch. To withdraw it at any time: Settings › Partage avec l’IA (Sharing with AI). The assistant will then no longer be able to reply in the app until you give your agreement again. Details are in the privacy policy.
Frequently asked questions
How do I get access to the app?
Assistant is reserved for ERGONOMIA’s customers, under the contract concluded with them. Your assistant is first set up for you; you then link your iPhone by scanning a connection code that we give you. Without an assistant set up for you, the app cannot be used. For more information, write to contact@ergonomia.re.
The app no longer connects or shows an error. What should I do?
Check your internet connection, close and reopen the app, and make sure it is up to date in the App Store. If the problem continues, use Settings › “Contacter Julien”: the pre-filled email gives us the version information we need to help you.
Does the app offer purchases?
No. The app sells nothing and offers no purchases. It is used with ERGONOMIA’s Assistant service, which is covered by a business contract concluded outside the app.
What happens to my contract if I uninstall the app?
Nothing: uninstalling the app deletes neither your assistant nor your data, and does not end the contract. Reinstall the app and sign in again with a connection code to get your assistant back.
Where is my data, and who can see it?
The content you entrust to your assistant is stored on a dedicated server hosted in Europe. Requests are processed by AI models provided by xAI (United States). Details, with the list of our providers, are in the privacy policy.
How do I exercise my rights over my personal data?
Write to contact@ergonomia.re: access, correction, erasure, objection, portability. We reply within one month at the latest. You may also contact the French data protection authority, the CNIL (cnil.fr).
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